What to Expect at a Veterinary Appointment
Understanding what you can expect at your first appointment will help make the process more pleasant for both you and your pet.
Please come about 10 minutes early to complete our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
One of our team members will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to addressing them.
Examination, Diagnosis & Treatment
Once your pet has been assessed by one of our veterinarians, you will receive a diagnosis and treatment options. The vet will work with you to develop a treatment plan for your pet.
Following your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We believe the bond comes first — we are dedicated to protecting the bond between you and your pet. Located on old 82nd in Clackamas, the team at our pet clinic is committed to providing state-of-the-art veterinary service with care, compassion and affordability.
We are passionate about providing preventive care, client education and comprehensive emergency and surgical care to pets and their people in our area.
Wondering about our office policies, payment options and appointment booking? Find out more by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
- Will I be provided with an estimate of costs?
Before we treat your pet, we will provide a good-faith estimate of the cost of our services to you. However, unpredictable circumstances may arise that impact your final bill.
We are committed to discussing our written estimate with each client before they leave our facility. A deposit based on our estimate is required before any further treatment is administered.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of cats and dogs. We may be able help provide medical care to some other species, call us with questions.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with a specialty appointment?
You are financially responsible for your pet's initial examination fee and any diagnostics or treatment that you consent to. This payment is due at time of service.
For further diagnostics, surgery or hospitalization, an upfront deposit is required, with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.